Frequently Asked Questions

LETTERS FROM SANTA

CUSTOM CALLIGRAPHY

  • All my custom calligraphy pieces are made to order! Once you order, I will hand-letter your bespoke piece with pointed pen and ink.

  • Yes! There are a variety of options to choose from to customize your order.

    If you would like to customize it in a way you do not see on the order page, please let me know! The joy of creating these all by hand is that I can make them fit your occasion perfectly!

  • Absolutely! I write most of my letters in English, but I have written letters in Spanish and German, and am happy to write letters in any language for you.

    The one thing I request is that you double check that your letter looks exactly as you like, so everything is spelled and worded correctly when I letter it!

  • SEND ME YOUR LETTER! - Include the letter you would like Santa to write in your order note. I will make sure that it is written word-for-word in calligraphy in the letter from Santa!

    SANTA WRITES IT! - Include details about your child, and I will write a letter from Santa based on the information you share. You are welcome to add as much information as you like, but make sure you choose the letter length that best matches the number of details you would like me to include!

    Here are some suggestion for details you can send!

    • Your child's name

    • Special things your child does (like dancing or reading, always helping with dinner, or telling the best stories)

    • Accomplishments or things your child is doing well (like listening well, doing well in school, or always being loving to siblings)

    • Family member names/pet names and any details that you’d like to add about them (also if these people will be home for Christmas!)

    • If your family leaves cookies out for Santa or any other Christmas traditions

  • Letters written by Santa will not include a proof, unless requested.

  • To keep the magic safe (and the letters safe in transit!) I always send letters in a trackable flat mailer. The name and address you include as the shipping address will be printed on the outside of the mailer.

    This way, you can keep an eye out for it when it comes to your mailbox, but it won’t be clear to your child what is inside!

    Inside the mailer, the Santa Letter have your child’s name on the front, with “Santa Claus, The North Pole” as the return address. The letters also include vintage artistic Christmas stamps and a North Pole Postmark.

SHIPPING & RETURNS

  • Your order will ship in 5-7 business days.

    If you need your order to arrive by a certain day, please leave a note in your order and I will do my best to accommodate!

  • Yes! Please reach out to me within one day if you need to change any details about your order.

    Some examples of order changes include:

    • details you would like to include in your letters

    • stamp, envelope, or ink color

    • address changes

  • Because all my custom calligraphy pieces are made to order, I do not accept returns on custom items.

    If your item arrives damaged, please send me photos and I would be happy to discuss next steps to replace the damaged items in your order!

  • Yes! If you need your order quicker, please reach out to me to let me know.

    You can choose Express shipping at Checkout and add Express Production to your order if you need your order sooner.

CUSTOM ORDERS + COMMISSIONS

  • Yes I do! If there is something you would like to see, please reach out to me and I can create a custom order for you. Many of the items in my shop came from custom orders!

    You can reach me through my contact form or over email at seekingedenco@gmail.com!